Refund and Cancellation Policy – Techtorio
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Refund & Cancellation Policy

Last Updated: June 16, 2026

1. 30-Day Free Trial

Techtorio offers a fully functional 30-day Free Trial for all new users. No credit card or billing details are required to sign up. We encourage you to use this trial period to evaluate our visual builder, theme customization options, custom domain linking, and business email features to ensure the platform meets your requirements before making a payment.

2. Subscription Cancellations

You may cancel your Techtorio subscription at any time directly from your Tenant Admin Panel. Upon cancellation, your subscription will remain active until the end of your current paid billing cycle, and you will not be charged again. Please note that once a subscription remains unpaid or suspended for more than 60 days, we reserve the right to permanently delete your site database and email mailbox data.

3. Refund Eligibility

Because Techtorio is a digital Software-as-a-Service (SaaS) hosting and website builder platform, and because all paid subscriptions require manual billing verification (via bank transfers, JazzCash, or EasyPaisa) to allocate server resources and secure your custom domains/subdomains, all payments are generally non-refundable.

However, exceptions may be made under the following circumstances:

  • Double Payment: If you are accidentally charged twice for the same billing period due to a system error.
  • Service Non-Delivery: If we fail to provision your subdomain, server workspace, or email hosting within 72 hours of receiving your bank transfer payment verification.
  • Extended Outage: In the event of catastrophic server downtime exceeding 99% in a given billing month (excluding scheduled maintenance).

4. How to Request a Refund

To submit a refund request under the eligible conditions, please email us within 7 days of the transaction:

  • Email Support: support@techtorio.com
  • Required Info: Include your registered Google Email, subdomain (e.g. business.techtorio.com), and copy of the bank transfer deposit receipt.

Approved refund requests will be processed and returned to your original bank account/wallet within 7-10 working days.